Shipping policy

Shipping Policy

Thank you for shopping with The Hair Surgeon. We carefully prepare and package every order to ensure your products arrive safely.

Order Processing

Orders are processed as quickly as possible during normal business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Orders placed during sales, product launches, holidays, or periods of high order volume may require additional processing time.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on your delivery location and order.

Delivery Times

Delivery estimates shown at checkout or provided by the shipping carrier are estimates and are not guaranteed.

Once a package has been transferred to the shipping carrier, transit times may be affected by weather, carrier delays, holidays, or other circumstances outside of The Hair Surgeon’s control.

Shipping Delays

If we become aware of a significant delay in fulfilling your order, we will contact you with updated information and available options.

If we are unable to ship your order within the required timeframe, you will have the option to cancel the unshipped order and receive a refund as required by applicable law.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location and contact the shipping carrier.

If you still cannot locate your package, contact The Hair Surgeon and we will assist you with the available next steps.

The Hair Surgeon is not responsible for packages lost or stolen after confirmed delivery except where otherwise required by law.

Damaged Packages

If your order arrives damaged, leaking, or with missing or incorrect products, please contact us within 3 days of delivery and provide your order number and photos of the package and products.

We will review the issue and assist with an appropriate replacement or refund when applicable.

International Shipping

If international shipping is available at checkout, customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

Questions

For questions regarding shipping or an existing order, please contact The Hair Surgeon using the contact information provided on our website.